At ProLines Insurance Agency, we prioritize your privacy and the security of your personal information. We understand that trust is the cornerstone of our relationship with you, and we are committed to using your data responsibly to deliver exceptional insurance services and solutions tailored to your needs.

This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to protect your data.

Information We Collect

We collect only the necessary information to provide you with superior service, manage your insurance policies, and offer personalized recommendations. The types of information we may gather include:

Personal Information You Provide:

Data shared during account setup, policy applications, or inquiries (e.g., name, address, email, phone number, and date of birth).
Specific identifiers such as social security numbers or driver’s license details.

Policy and Transaction Details:

Information regarding your policy coverage, claims, premiums, and payment history.

Third-Party Data Sources:

Data from credit bureaus, public records, or other industry-related sources to evaluate eligibility and provide accurate quotes.

How We Use Your Information

The information we collect is utilized to:

• Provide, manage, and maintain your insurance policies.
• Offer recommendations for additional products or services based on your needs.
• Fulfill legal and regulatory requirements.

Marketing Practices:

Occasionally, we may share updates, offers, or recommendations that align with your preferences. You can opt-out of such communications anytime.

Information Sharing

We respect your privacy and do not sell or disclose your personal information to unauthorized third parties. However, we may share your information under the following circumstances:

• With service providers who assist us in processing claims or managing your account.
• With regulatory authorities or as required by law.
• With your explicit consent, to provide additional services or products.

How We Protect Your Information

ProLines Insurance Agency implements strict security measures to safeguard your personal information. These include:

• Physical Security: Restricted access to facilities and records.
• Digital Protection: Use of encryption, firewalls, and secure servers.
• Employee Training: Ensuring all staff understands the importance of maintaining confidentiality. 

We regularly review our policies and technology to maintain the highest security standards.

Your Rights and Choices

We believe in transparency and empowering you to control your data. You have the right to:

• Access or update your personal information.
• Request clarification about how your data is used.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us directly.